FAQs

GENERAL QUESTIONS

Can I place an order over the phone?

At Brooklyn Sign Hub, all orders must be placed online. If you need assistance placing an order, call us and our team will guide you through the process end-to-end.

What are your working hours?

Our Brooklyn location is open for in-store pickups Monday through Friday from 10:00 AM to 6:00 PM. Outside of those hours, you may fill out our contact form and we will respond the next business day.

Which payment methods do you accept?

We accept secure online payments via credit card through Authorize.net (Visa, MasterCard) and PayPal (Visa, MasterCard, Maestro, Direct Debit) at checkout.

ORDERS

I don't see the product I need on the website.

If you cannot find the product or custom size you are looking for on our website, please reach out to our team with your specifications, and we will be happy to provide a custom quote.

Can I cancel my order?

Orders can only be canceled before they enter production. Once proof approval is granted and printing begins, orders cannot be canceled or modified.

When will I receive an invoice?

An invoice will be automatically generated and emailed to you immediately after your order is successfully placed.

What if the print quality is not as expected?

If there are any issues with the quality of your print due to a production defect, please contact our support team within 48 hours of receipt with photos of the issue, and we will resolve it promptly.

PRINTING

What's the difference between uncoated and coated paper?

Coated paper has a smooth finish (gloss or matte) that makes colors appear sharper and more vibrant. Uncoated paper is absorbent, has a natural texture, and is easier to write on.

Do you offer spot (Pantone/HKS) colors?

Most of our standard products are printed using standard 4-color CMYK process. For custom spot color matching (Pantone/PMS), please contact us for a custom quote.

What finishing options do you offer?

We offer a variety of finishing options including lamination, grommets, hemmed edges, spot UV, foil stamping, and custom die cutting depending on the product.

FILE PREPARATION

What file formats can I submit?

We accept print-ready PDF, AI, EPS, PSD, TIFF, and high-resolution JPEG files. Vector PDF or AI files are preferred for the best quality.

Does my file need to be print-ready?

Yes, submitting print-ready files ensures the quickest turnaround. Ensure your artwork is at the correct size, in CMYK color mode, with all fonts outlined or embedded.

Why do I need a bleed?

Bleed allows artwork to extend slightly beyond the cut line (typically 0.125 inches on all sides) to prevent any unwanted white borders when trimmed.

Will my artwork be reviewed before printing?

Yes, our prepress team conducts a standard pre-flight check on all files to ensure resolution and bleed are adequate before sending to production.

What's the recommended color mode and resolution?

All artwork should be designed in CMYK color mode at a minimum resolution of 300 DPI at 100% scale (or 150 DPI for large format banners).

Do I need to send separate files for front and back?

For double-sided prints, you can submit a multi-page PDF or two clearly labeled individual files for Front and Back.

How do I prepare files for Spot UV printing?

Create a separate page or file containing only the Spot UV elements as 100% solid black (C0 M0 Y0 K100) vector artwork on a white background, aligned precisely with the full-color artwork.

If you can't find the answer to your question here, please get in touch with our team at Brooklyn Sign Hub and we'll be happy to assist you further.